1. Personal Information We Collect
We collect personal information from Users when they interact with our website or services. You may browse certain sections without revealing your identity. However, once you voluntarily provide personal details, you are no longer anonymous to us.
Information we may collect includes (but is not limited to):
- Name and contact details (email, phone number, address)
- Company details and delivery information
- Billing and payment information (credit/debit card or other payment methods)
- Documents and details voluntarily submitted for inquiries or service requests
- Communication history, preferences, or feedback shared with us
Some fields may be marked mandatory to complete a form, purchase, or registration. Optional Data: You may choose not to provide particular information; however, certain features may not function without it.
2. Automatically Collected Information
When you visit the Website, we may collect non-personal/technical information, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and navigation patterns
- Referring website URLs
- Cookies and similar tracking identifiers
- Aggregated user behaviour analytics
This helps us improve performance, troubleshoot errors, and enhance user experience.
4. How We Use Your Information
We use collected information for purposes including, but not limited to:
- Processing orders, service requests, and transactions
- Improving our product offerings and customer experience
- Communicating updates, offers, and service notifications
- Conducting internal research on user behaviour and preferences
- Enhancing security and fraud detection
- Resolving disputes and providing customer support
- Fulfilling legal or regulatory requirements
We may use aggregated (non-identifiable) information for market analysis, industry reports, or performance improvement.
5. User Communications & Submitted Content
If you submit messages, emails, inquiries, feedback, or documentation, we may store such information to:
- Improve customer support
- Resolve issues or disputes
- Maintain service quality
- Comply with regulatory requirements
If another party sends us information or complaints regarding your use of our website, we may store that as part of your profile record.
6. Data Security & Protection
Ronak Fire India Pvt. Ltd. implements reasonable physical, electronic, and administrative safeguards to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Alteration or destruction
User information is stored securely, and access is restricted to authorized personnel only. However, Users acknowledge that data transmission over the internet carries inherent risks, and absolute security cannot be guaranteed. Users are responsible for safeguarding account passwords and login credentials.
7. Data Retention
We retain personal data for as long as necessary to:
- Provide requested services
- Fulfil regulatory or legal obligations
- Resolve disputes or prevent fraud
- Maintain financial and audit records
Non-personal or anonymized data may be retained indefinitely for research and analytics.
8. Consent
By accessing our website or providing your information, you consent to:
- Collection, use, processing, and storage of your data
- Communication through SMS, email, calls, and digital channels
- Sharing information with approved partners for legitimate use (as described in this policy)
If you provide information about someone else, you confirm you have the authority to do so.
10. Changes to This Privacy Policy
Ronak Fire India Pvt. Ltd. may update this Privacy Policy at any time. Users are encouraged to review this page periodically to stay informed about how their data is protected. Continued use of the Website will be considered acceptance of the updated policy.
11. Grievance Officer
In compliance with the IT Act, 2000 and applicable data protection rules, our Grievance Officer is:
- Name: __________
- Designation: _________
- Company: Ronak Fire India Pvt. Ltd.
- Address: _________
- Phone: __________
- Email: __________
- Working Hours: Monday – Saturday (9:00 AM – 6:00 PM)
For queries or complaints regarding data usage, please contact the above officer.
12. Customer Support
For general support, service issues, or product inquiries, you may contact:
